Join our team of Life Changers!
UPMC is hiring a full-time Office Coordinator to support our Complete Primary Care Associates - Mercy team/office in Pittsburgh.
Shift/Hours: Monday-Friday, 8:00am-4:30pm - No weekends or holidays!
Travel: Slight travel (up to 10%) to other CPC locations in South Side, Brentwood, Bethel Park, and Robinson Township will be required. *Manager will discuss further during interview process
Free parking/Shuttle to office, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.
Apply today!
Purpose of the Role:
The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.
Responsibilities:
- Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
- Ensure patient scheduling is accurate.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
- Work denial work queues in conjunction with the CBO.
- Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
- Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Collaborate with manager in selecting, monitoring and evaluating front office staff.
- Bachelor's Degree + 6 months of healthcare experience
- OR Associate's Degree in Health Care or Business + 1 year of healthcare experience
- OR High School Diploma + 2 years of healthcare experience
- Previous leadership, organizational, and communication skills highly preferred
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran