Join our team of Life Changers!
UPMC is hiring a full-time Office Coordinator to support our Complete Primary Care Associates - Mercy team/office in Pittsburgh.
Shift/Hours: 8-hour shifts, Monday-Frida - No weekends or holidays!
Office Hours: Mondays-Tuesdays 8:00am-5:00pm, Wednesdays-Thursdays 8:00am-6:00pm, & Fridays 7:30am-3:30pm
Purpose of the Role:
The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.
What Makes Our Department Unique?
Our team is committed to creating a collaborative, supportive, and positive work environment where employees are empowered to succeed. In this busy primary care setting, front-office and clinical team members work closely with providers and patients to deliver exceptional care and service every day.
We pride ourselves on fostering a culture of teamwork, open communication, and mutual respect. Employees are encouraged to share ideas, contribute to process improvements, and play an active role in the success of the practice. With supportive leadership and a strong emphasis on work-life balance, team members are provided the resources and guidance needed to thrive both professionally and personally.
Why Join Our Team?
This is an excellent opportunity to join a stable, well-established practice that offers:
Free on-site parking
Competitve benefits, perks, & PTO
A collaborative and team-oriented work environment
Supportive leadership committed to employee success
Career growth and advancement opportunities
Meaningful interaction with both patients and providers
A consistent weekday schedule with no weekends or holidays
A strong focus on work-life balance
We are seeking a dependable, self-motivated professional who brings a positive attitude, strong work ethic, and the ability to think critically and creatively when solving problems. Prior leadership experience is preferred, as this role serves as a key partner to the Practice Manager in supporting staff accountability, coordinating daily operations, ensuring workflow consistency, and helping drive team success.
If you're looking for an opportunity where your leadership skills can make a meaningful impact while working alongside a supportive team dedicated to patient care, we'd love to hear from you. Apply today!
Responsibilities:
- Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
- Ensure patient scheduling is accurate.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
- Work denial work queues in conjunction with the CBO.
- Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
- Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Collaborate with manager in selecting, monitoring and evaluating front office staff.
- Bachelor's Degree + 6 months of healthcare experience
- OR Associate's Degree in Health Care or Business + 1 year of healthcare experience
- OR High School Diploma + 2 years of healthcare experience
- Previous leadership, organizational, and communication skills highly preferred
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran