UPMC Your Care is hiring two Triage Nurses to provide remote overnight coverage for patients located throughout Allegheny County.
Schedule: This position offers scheduling flexibility, with shifts occurring from 7:00 PM to 7:00 AM. Coverage is required seven days per week, Monday through Sunday, including rotating weekends and holidays. As we are hiring for two identical positions, selected candidates will have the opportunity to collaborate and coordinate their schedules to ensure appropriate coverage while supporting work-life balance and individual scheduling preferences.
Work Location: This is a remote position, with all patient care services provided to individuals residing in Allegheny County, Pennsylvania.
Purpose:
Provide triage services for UPMC Your Care program by conducting member and family assessments in accordance with protocol, researching clinical situations in order to educate the caller on the seriousness of the condition, and directing member care and care coordination in a defined period of time to be provided by the UPMC Your Care interdisciplinary team. Triage UPMC Your Care calls from members’ primary care providers, specialty care teams, UPMC Health Plan, and community resources (UPMC Your Care Program Stakeholders), including providing programmatic education, as necessary. Support the information needs of the UPMC Your Care interdisciplinary team, who will be responsible for determining additional follow-up care after triage.
Responsibilities:
- Ensure member safety by working collaboratively in addressing calls directed from UPMC Your Care Program Stakeholders, to triage members appropriately to ensure safe, quality patient care in the most appropriate setting, and to ensure notification to the UPMC Your Care interdisciplinary team by supplying timely notification and documentation on the member’s disposition. Respond to calls from members/family members and UPMC Your Care Program Stakeholders, in a professional and timely manner. Assess the caller's needs; determine the seriousness and extent of the member's conditions, concerns, and current or progressive member status. Direct care and triage in accordance with established protocols to support the UPMC Your Care interdisciplinary team, which allows for ultimate clinical decision-making by the nurse. Assess the actual caller to determine the caller's understanding of the seriousness and extent of the member’s current condition and the caller's ability to carry out all instructions provided by the UPMC Your Care interdisciplinary team.
- Notify the member's UPMC Your Care Primary Stakeholders as appropriate, review telephone assessment and obtain follow-up instructions as needed. Generate and send follow-up reports and other correspondence to the UPMC Your Care interdisciplinary team, and to any identified UPMC Your Care Primary Stakeholder as appropriate. Perform daily surveillance of UPMC Your Care members to determine member’s location/service utilization on the continuum of care. (i.e., ED, hospital, SNF)Serve as a community resource for other clinical consultation and appropriate triage and advice. Consult program medical director for consultation regarding arising clinical concerns. Assist with methods to track department use rates, to determine user satisfaction of the telephone triage/advice line, and to design and implement program enhancements. Work cooperatively with the UPMC Your Care interdisciplinary team, triage nurses, and UPMC Your Care Program Stakeholders to operate and enhance an effective market-responsive telephone triage/advice line.
- Graduate from an accredited School of Nursing.
- 1 year of experience in triage nursing, preferably in an emergency department, ICU, physician practice, or other medical call center.
- Previous triage experience preferred.
- Ability to provide clinical advice.
- Highly developed analytical skills necessary to assess the clinical care needs of members, to assist with research and disseminate advice to minimize health risks to members, and to assist with evaluation of the adequacy and success of member telephone triage/advice practices.
- Advanced interpersonal skills necessary to query callers in a constructive way, to interact sensitively with sick and concerned patients and caregivers, and to collaborate with interdisciplinary members of UPMC Your Care, medical community, and program stakeholders.
- Ability to prioritize and perform effectively under the stress of urgent situations.
- Experience with providing care to frail, clinically complex individuals with social determinants of health, including care of the older adult preferred.
- Strong organizational and problem-solving skills with ability to make decisions independently.
- Self-motivation, enthusiasm, and creativity required.
Licensure, Certifications, and Clearances:
At the time of hire, must have an RN license in PA.
- Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Registered Nurse (RN)
- Act 34
- OAPSA
*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran