UPMC is hiring a Systems Engineer, Intermediate for the Integrations Team.
Work Location: Primarily remote with ability to come on site as needed by department
Work Hours: Standard business hours in eastern standard time.
Purpose:
Under the direction of management and more senior members of the team, the Systems Engineer Intermediate maintains systems, participate in projects, provides end user support, contributes to team documentation, and seeks out process improvement. Responsible for participating in testing proofs of concept or evaluating new technologies.
Responsibilities:
- End user support - Resolve moderately complex end-user support issues with the assistance of more senior level team members.
- Project Management - Complete assigned project-related tasks with limited guidance. Responsible for time tracking and updating documentation.
- Troubleshooting/Critical Thinking - Independently resolve basic issues. Shows the ability to offer input on issue resolution
- Core Technology Concepts - Responsible for understanding of moderately complex technologies and their use. Demonstrates initiative to learn and expand upon knowledge.
- Maintenance/Upgrades - Follow documented procedures for maintenance and upgrades. Assist senior team members with upgrade and maintenance plans. Responsible for assisting with Disaster Recovery Plan.
- Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
- Two (2) years' experience with complex systems environments through education or practical experience.
- Demonstrated ability to perform standard IT procedures and protocols.
This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation.
Top Skills Needed:
- Working knowledge of enterprise infrastructure technologies including network, wireless, server, virtualization, cloud, and operating system platforms.
- Understanding of LAN, WAN, WLAN, routing, switching, and network communications protocols.
- Knowledge of Windows and Linux server administration and infrastructure support.
- Understanding of network security principles, access controls, firewalls, endpoint protection, and security best practices.
- Experience supporting enterprise systems, communication platforms, and infrastructure services.
- Ability to diagnose and resolve network, system, wireless, and infrastructure-related issues.
- Experience implementing infrastructure upgrades, system deployments, and technology lifecycle activities.
- Knowledge of monitoring, alerting, performance management, and capacity planning tools.
- Ability to support high-availability and disaster recovery objectives.
- Effective verbal and written communication skills with the ability to collaborate across technical and operational teams.
- Ability to manage multiple priorities while supporting operational and project-based work.
Commitment to continuous learning through technical training and professional certifications.
Preferred:
- Cisco (CCNA)
- VMware or Hyper-V
- Wireless certifications (CWNA)
- Security+ or equivalent
- ITIL Foundation
Microsoft Server/Azure
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran