Hi,I'd like you to take a look at a great new position we now have available! Your opinion would be valued with regards to this opening. I really appreciate sending an updated resume & the best number with the best time to reach youRole: Production SupportLocations: Pittsburgh, PADuration: Long-Term ContractJob DescriptionChange governance; Release and deployment coordination; Disaster recovery and resiliency planning; Incident and production support management; L1/L2 and on-call coordination; ServiceNow, JIRA, Confluence, SharePoint and xMatters; Leadership reporting and stakeholder communication; ITIL process knowledgeNice to have:
STAFFING
- Banking or financial services experience SRE, observability, SLIs/SLOs and error reduction Splunk, Dynatrace, Grafana or AppDynamics CI/CD and DevOps exposure
- Business continuity and regulatory resiliency knowledge ITIL, SRE or DR certification
- Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings.
- Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders.
- Manage release governance activities, including release tracker updates, approval coordination, deployment support, and production readiness follow-up.
- Serve as Technology Resiliency Coordinator for applications, and related production services.
- Coordinate DCR, DR, SF DR/FOS, and other resiliency activities to ensure planning, execution, tracking, and closure.
- Coordinate between L1 and L2 production support coverage, US team rotations, Sunday SoD delegation, weekend support, and off-hours escalation coverage.
- Oversee incident management for EOP sensitive client incidents, aged incidents, and critical production stability issues.
- Provide operational guidance to the ECC team and support readiness for expanded critical monitoring responsibilities.
- Maintain, monitor and govern operational tools and repositories, including xMatters, Confluence, ServiceNow Knowledge, JIRA SDG, SharePoint, SNO dashboards
- Scale towards SRE adoption by practicing reliability engineering practices such as service health indicators, operational readiness standards, observability, error reduction, and proactive resilience engineering.
- ServiceNow, JIRA, Confluence, SharePoint and xMatters; SRE and observability practices; L1/L2 and on-call support coordination; CI/CD and DevOps; Banking and financial services domain knowledge; Business continuity and regulatory compliance
--
Thanks & RegardsHAN ITSTAFFING
Chigiri Rohith Reddy
Sr.Technical Recruiter
100 Wood Ave S, Suite 102, Iselin NJ, 08830