We are looking for a Customer Service Specialist to join our team in Warrendale, Pennsylvania. This position supports customer-facing service operations by managing order-related requests, maintaining accurate records, and helping ensure timely communication across internal teams and customers. The ideal candidate brings strong administrative and customer support experience, stays organized in a fast-paced environment, and handles service inquiries with professionalism and attention to detail.
Responsibilities
- Enter and revise service orders in company platforms while verifying that all required information is complete and accurate.
- Track active customer cases and follow up on outstanding items in partnership with senior team members or supervisors.
- Help organize onboarding and installation activities by confirming timelines, preparing documentation, and coordinating communication with internal stakeholders.
- Maintain detailed records related to service requests, customer concerns, and events that affect billing activities.
- Communicate progress updates to customers regarding case status, delivery timing, and scheduled service work.
- Review shared inboxes and intake channels, then direct requests to the appropriate operational or technical contacts for resolution.
- Identify issues involving technical complexity, pricing concerns, or non-routine service matters and elevate them to senior staff as needed.