We are looking for a Patient Access Specialist to support patient intake and registration activities for a healthcare organization in Pittsburgh, Pennsylvania. This contract-to-permanent/direc hire opportunity is ideal for someone who is comfortable assisting patients, verifying coverage details, and maintaining accurate registration records in a fast-paced hospital setting. The person in this role will help create a smooth arrival experience by combining strong customer service with careful attention to compliance, documentation, and financial clearance processes. This role is (4)10-hour shifts, 8:00 AM - 6:30 PM, with every other weekend a Saturday or Sunday.
Responsibilities
- Welcome patients and complete registration and admission tasks for scheduled and walk-in services while ensuring records are accurate and complete.
- Gather demographic, insurance, and referral information, confirm coverage details, and enter documentation needed to support billing and reimbursement workflows.
- Prepare patient accounts in advance of appointments through pre-registration activities, including phone outreach to collect missing information and review financial responsibility.
- Explain consent forms, treatment acknowledgments, and required patient notices, securing signatures and documenting completion in accordance with organizational standards.
- Perform medical necessity and compliance checks for applicable services, including notifying patients when coverage limitations or non-payment concerns may apply.
- Support point-of-service collection efforts by discussing copays, outstanding balances, and available payment arrangements in a thorough and compassionate manner.
- Review patient accounts for accuracy, correct registration issues, and use audit and reporting processes to help improve account quality across teams and locations.
- Process physician orders, assign medical record numbers correctly, provide appointment or service instructions, and deliver responsive service that reflects a patient-centered approach.