UPMC is hiring a full-time Ambulatory Senior Systems Analyst (Ambulatory) to support the Bridges project, a record-breaking initiative implementing Epic across the entire organization. If you have Epic IT Experience and Epic certification, and have strong analytical and communication skills APPLY NOW
Work Location: Remote, but analysts travel onsite to Pittsburgh, PA location at least one week per month.
Work Hours: 8-5p.m. eastern standard time.
Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.
Responsibilities:
· Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.
· Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency.
· Provide technical support and troubleshooting assistance to end-users, including physicians, nurses, and administrative staff.
· Perform system maintenance, including updates, break-fix, and upgrades.
· Complete thorough system testing and quality assurance for new implementations and updates.
· System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
· SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
· Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms, as necessary.
· Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
· Project Management: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
· End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
· Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
· Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
· Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
· Typically has 5+ years experience with modern technology and application support through education or practical experience.
· Highly driven and self-motivated to exceed expectations.
· Ability to work independently and in a team based environment.
· Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
· Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
· This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
Top 3 Skills Needed:
· Epic IT experience and certification required.
· Strong Analytical & Problem-Solving Skills
· Communication & Interpersonal Skills
Preferred:
· Current or past UMPC employee or contractor
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran