Customer Service Representative (Clerical Assistant 3)

NOTE: This posting will close on June 9, 2026 or after 50 applications are received, whichever occurs first.

Join the Department of Transportation as a Clerical Assistant 3 and play a key role in supporting the Driver and Vehicle Services Customer Care Center. This position gives you the chance to help customers understand important information and resolve their concerns. You will use your communication skills and attention to detail every day. This is an opportunity to make a positive impact while building valuable experience.

This position provides customer service and information to the public on a wide range of Driver and Vehicle Services topics. The role requires clear communication, careful judgment, and the ability to interpret complex information. As a Clerical Assistant 3, you will perform the following duties:

• Customer Assistance: Respond to public inquiries on driver licensing, vehicle services, REAL ID, and related topics
• Information Review: Analyze records and reference materials to provide accurate and understandable guidance
• Decision Making: Determine appropriate actions and communicate solutions based on policies, procedures, and regulations
• Written Communication: Prepare clear email responses and process electronic correspondence using proper grammar and tone
• Record Processing: Update licensing and vehicle records and issue credentials or documents when required
• Issue Identification: Recognize potential system or communication errors and notify supervisors when needed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• This position may be required to work during office closings. 
• Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title) (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation (Travel expenses will be paid.) 
• Experience using a PC or laptop
• Experience using Microsoft computer applications such as Word, Excel, and Outlook 
• Able to effectively communicate orally and in writing 
• Prior call center experience
• Prior customer service experience
• Bilingual

Legal Requirements: 

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.  
  

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.  
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.