Collection Supervisor

Supervises and directs the accurate and efficient processing of all City and School revenues from lockbox, rents, charges, fines, etc.  Engages, manages, and works directly to improve the activities of all collections for the City of Pittsburgh, principally in Finance, but may also oversee collections in other areas/departments.  Reviews and researches account discrepancies and provides an analysis. Oversee all collections, procedures, and policies for cash management. Develops and creates an environment to help motivate the subordinate to optimize their performance and professional growth.

Department:  Finance

Posting Type: Announcement

Salary:  $61,922 per year.

Union: None, this is a non-union position.

Civil Service Classification:  Non-Competitive

General Application Requirements:
You must submit or show proof of all the following at the time of application (unless otherwise indicated below), or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application, including education, work experience, a resume (if applicable), and completed supplemental questions.
• Applicants must become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment. 
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NOTE:  The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration based on the results of their background investigation, as it relates to the job for which the applicant is being considered.
 
NOTE: Candidates being considered for employment must submit official transcripts verifying post-secondary education (college/university, trade school, etc.) prior to hire.
 
Qualifying Requirements:
Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email.

• WORK EXPERIENCE: The application must clearly show two (2) years of full-time experience involving collections, procedures and policies of cash management, revenues and experience with supervisory duties.  (Less than full-time experience will be calculated on a pro-rated basis.)  
• EDUCATION/TRAINING: The application must clearly show an Associate's Degree in Business, Finance or a related field.  (See NOTE under the General Application Requirements Section above regarding the verification of education/training).      
• EQUIVALENCY:  Education/training and/or work experience may be substituted on a year-for-year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position, based on the sum of work experience and education/training listed above. The Total Qualifying Requirement is four (4) years. (See NOTE under General Application Requirements regarding education/training verification.)                                                

If you meet the qualifying requirements listed above, you will receive a letter of admission (when applicable) for the following examination(s).  You must pass the written and/or performance examination(s) to have your name placed on the official Civil Service eligibility list for this position.  Candidates receiving job offers must pass a medical examination (when applicable) before the date of hire. 

• Written:  None required for this position.  
• Performance:  None required for this position.  
• Medical:  None required for this position. 

• Manages the one stop customer service and taxpayer service section of the department to ensure that taxpayers can pay taxes easily and correctly.
• Oversees the development and implementation of cash collection policies and procedures with approval of Director or Designee.
• Manages and coordinates the billing and collection of dog license revenue.
• Assists in developing sound, acceptable credit card policies.
• Coordinates with assigned staff and third-party collection agencies to ensure the most efficient processes resulting in successful collections from delinquent taxpayers.
• Monitors receivables and collections, provides regular updates of receivables; follows appropriate reporting procedures.
• Prepares wire instructions and supporting documentation.
• Oversees the accounting for and cancellation of NSF checks, revenues, charges, etc.
• Prepares deposits and verifies bank receipts.  
• Supervises assigned personnel; evaluates work; recommends and implements approved disciplinary and/or corrective action; provides training and/or technical assistance as requested or required.
• Interprets applicable City/School, State and Federal laws governing billing and collection of taxes, fees and revenue.
• Maintains knowledge of computer hardware and software used to perform duties; trains others to use these tools.
• Maintains confidentiality of all City tax records and enforces adherence to staff.
• Schedules work assignments for assigned personnel.
• Oversees personnel required to provide reports on activities as requested or required.
• Develops and implements approved policies and procedures to ensure adherence to standards in work compilation and completion.
• Develops and provides training to less senior personnel.
• Develops new regulations, policies and procedures for new revenue streams.
• Plans, develops, directs, coordinates, organizes and controls the materials, equipment and personnel under jurisdiction toward effective, efficient and economical attainment of program goals, including maximum convenience to the public and safety of employees.
• Maintains records and prepares accurate monthly reports and written communications as requested or required.
• Manages area of responsibility in strict accordance with applicable laws, regulations and established policy, including union agreements, to ensure fair and standardized treatment of employees.
• Acts as backup to Remittance Manager to ensure operations run without disruption.
• Oversees Daily, Weekly, Monthly, and Annual Cash Reconciliations and assists in resolving discrepancies for accurate reporting
• Performs other related tasks and duties that are assigned or required.

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