Role: Deskside Support
Location: Pittsburgh, PA
Onsite
Deskside Support:
· A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:
- Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
- Installation: Installing, configuring, and maintaining hardware and software
- Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
- Network Support: Troubleshooting network devices to ensure connectivity.
- Virus detection: Implementing virus detection and eradication procedures.
- End-user support: Providing end-user assistance in person, by telephone, or via email.
- Customer service: Acting as a model of customer service excellence for organizational staff members.
· Some skills that are helpful for a deskside technician include:
o Excellent problem-solving and analytical skills
o Comprehensive knowledge of computer systems
o Strong verbal and written communication skills
o Patient, friendly demeanor with a great aptitude for listening.