Deskside Support
Introduction:
A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They are responsible for troubleshooting, installing, configuring, and maintaining hardware and software, diagnosing and repairing system failures, providing network support, implementing virus detection procedures, and offering end-user support.
Responsibilities:
- Troubleshoot and resolve service requests for desktop applications, network connectivity, and hardware and peripheral devices
- Install, configure, and maintain hardware and software
- Diagnose and repair end-user system failures, printer failures, and other peripheral device failures
- Provide network support by troubleshooting network devices to ensure connectivity
- Implement virus detection and eradication procedures
- Offer end-user assistance in person, by telephone, or via email
- Act as a model of customer service excellence for organizational staff members
Requirements:
Required Skills:
- Analytical Skills
- Antivirus
- Communication
- Computer Hardware
- Conflict Resolution
- Customer Service
- Network
- Problem Solving
- Technical Support
Preferred Skills:
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems
- Strong verbal and written communication skills
- Patient, friendly demeanor with a great aptitude for listening