Human Services Program Representative 1

Are you looking for an advanced role helping individuals with Intellectual Disabilities, Autism, or Developmental Disabilities get the choices, opportunities, and support they need to reach their full potential? Apply for this Human Services Program Representative 1 position with the Bureau of Community Services, Division of Program Administration - Western Region, Office of Developmental Programs.

If you are prepared to contribute to strengthening the essential services our teams provide, this is your opportunity! This role offers the chance to perform consultative, regulatory, and collaborative work supporting programs that make a lasting, positive difference in the lives of individuals with intellectual disabilities, autism, and developmental disabilities, and their families every day. Join a team that allows you to develop leadership skills while working alongside a variety of community partners to improve the lives of the people they serve.

In this Human Services Program Representative 1 position, you will focus on supporting and monitoring community programs that provide services to individuals with intellectual disabilities, autism, and developmental disabilities, and their families. Your work will help ensure that counties and providers follow important requirements as they provide consistent, quality, adaptable services. Responsibilities in this role include: 

• Program Monitoring: Oversee the monitoring and evaluation of administrative entities and human service providers’ implementation of policies, regulations, and waivers
• Technical Assistance: Provide guidance, recommendations, and best practices to ensure programs achieve shared goals, meet individuals’ needs, and adhere to state, federal, and other related requirements
• Community Consultation: Meet with individuals, families, and various stakeholders to hear concerns, present information, and build consensus through on-site visits, training, conferences, mentoring, and other collaborative activity
• Analysis: Research and prepare documentation for approval; compile and analyze statistics to identify trends, issues, and opportunities for improvement
• Policy Input: Provide recommendations and ideas to support policy and program development
• Interagency Collaboration: Coordinate and participate in the regional implementation and management of special programs projects that expand and enhance the availability of community services

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or 
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• You must be able to perform essential job functions.

How to Apply: 

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position. 
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS): 

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.