This position provides leadership at a Driver License Center by supervising staff, overseeing testing, and maintaining safe and consistent service. The primary function of this role is to ensure that employees follow policies, support customers, and accurately complete licensing tasks. As a Driver License Center Supervisor, you will perform the following duties:
- Staff Supervision: Direct employees, assign duties, manage schedules, and review performance for all center staff
- Test Oversight: Monitor the administration of knowledge tests, skills tests, and vision screenings for all applicants
- Customer Support: Promote courteous service and resolve conflicts to maintain a safe and respectful environment
- Policy Compliance: Ensure staff follow customer service rules, REAL ID regulations, and identity fraud prevention procedures
- Record Management: Analyze statistics, maintain reports, and oversee inventory of materials and equipment
- Training Coordination: Identify training needs, provide on-site instruction, and report unmet training needs to management
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 40 hours/week
- Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
- Overtime and travel to other driver license centers may be required as necessary.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year of experience as a Driver License Examiner (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Two years of experience as a Driver License Examiner Assistant (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years of experience obtaining, evaluating, and providing information to the public.
Special Requirements:
- All positions require an active Pennsylvania non-commercial Class C Driver’s License or equivalent and twenty-one years of age at the time of application.
- All positions require no suspensions or revocations of a driver’s license during the five year period immediately preceding employment.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.