Our client is looking for a Call Center Representative to join their Support & Services team. This is a contract-to-hire opportunity offering $16-18/hour (DOE) with strong potential for long-term career growth and advancement throughout the organization.
Requirements
Full onsite training Monday-Friday for approximately 3 months. After successful completion of training, employees can transition to a hybrid schedule with 2 days onsite and 3 days remote each weekResponsibilities: Serve as the primary point of contact for taxpayers and business owners, providing exceptional customer service over the phoneHandle inbound calls related to account inquiries, tax collections, and general compliance questionsRespond to customer inquiries received through email and other digital channelsConduct outbound follow-up calls for account verification and customer supportAccurately document customer interactions and update account information within internal systemsLearn and follow department procedures, security protocols, and compliance requirementsStay informed on process updates and participate in ongoing training programsMeet individual and team performance goals in a fast-paced call center environment