We are looking for an experienced Credit/Collections Supervisor/Manager to lead accounts receivable and collection operations for infusion therapy services. This role is fully remote. This role is responsible for guiding a team, strengthening collection performance, and helping remove reimbursement obstacles across a complex payer landscape. The ideal candidate brings strong leadership, deep knowledge of commercial and government payers, and the ability to turn reporting insights into practical improvements.
Responsibilities
- Lead, coach, and develop collections team members to support strong productivity, accuracy, and adherence to established standards.
- Evaluate team results through key receivables and recovery metrics, using performance data to drive accountability and continuous improvement.
- Conduct employee reviews, provide regular feedback, and create corrective action plans when performance gaps are identified.
- Organize staffing coverage and daily work allocation to maintain efficient workflows and timely account follow-up.
- Direct collection efforts related to infusion therapy, biologics, and specialty medication accounts, ensuring consistent attention to outstanding balances.
- Manage follow-up on unpaid or delayed claims across commercial insurance, Medicare, Medicaid, and managed care plans.
- Investigate complex, high-value, denied, or underpaid accounts and partner with internal teams to resolve escalated reimbursement issues.
- Interpret payer agreements, fee structures, and reimbursement rules while identifying process changes that improve recovery outcomes and audit readiness.
- Prepare and review accounts receivable and collections reporting, monitor denial and payment trends, and present recommendations to leadership.
- Collaborate with billing, intake, verification, clinical, and contracting partners to address payer challenges, support audits, and reduce barriers to payment.