Primary Office Location:
503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.Join our team. Make a difference - for us and for your future.
Position Title: Loan Specialist - Digital
Business Unit: Retail Operations
Reports to: Contact Center Manager
Position Overview:
This position is responsible for consumer and business lending activities derived from online loan applications. The incumbent is responsible for the execution of contact center loan applications at the direction of the Manager, identification of opportunities to convert declined applications to approvals, and structuring each application so that it provides the greatest benefit to the customer and to FNB.
Primary Responsibilities:
Promotes the loan application process through controlling customer relationships, identifying customer needs, leveraging technology, and making outbound calls.
Using FNB approved contact center technology, control the lifecycle of all new loan applications according to consumer and business lending standards as well as maintain effective data quality for all applications.
Responds to customer requests, by telephone, email, and secure messaging, to provide customers with information about their loan applications to resolve issues or concerns.
Provides advanced technical and troubleshooting support to customers and to the branch network specific to the document upload portal.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Ability to work and multi-task in a fast paced environment
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Intermediate Level
Experience in banking, finance or a related field
Knowledge of banking regulatory and compliance standards related to business and consumer lending preferred
Ability to work some holidays and weekends
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
NMLS preferred, not required.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Ability to sit for extended periods of time.
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.