UPMC is hiring a Senior Practice Manager to support UPP Otolaryngology (ENT) at our flagship location, 203 Lothrop Street, Suite 300, Pittsburgh, PA 15213. This leadership role is responsible for overseeing the day-to-day operations of a busy, high-volume ENT clinic, ensuring efficient workflows, exceptional patient experiences, and operational excellence. The Senior Practice Manager will lead and develop clinical and administrative staff, manage clinic operations and activities, oversee provider support and scheduling coordination, ensure smooth patient flow, and drive patient satisfaction initiatives. Working closely with physicians and operational leadership, this individual will support strategic goals, optimize practice performance, and foster a culture of high-quality, patient-centered care. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with required travel between Oakland and Monroeville locations and occasional travel to Washington, PA based on operational needs. The ideal candidate is a collaborative and results-oriented healthcare leader with strong experience in practice management, staff leadership, and outpatient clinic operations.Responsibilities:
- Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.
- Supervise and oversee practice budgets.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Serve as liaison to various UPMC departments and resources.
- Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
- Develop strategic plans for practices.
- Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
- Ensure compliance with all UPMC policies and procedures.
- Communicate effectively with staff, physicians and peers through oral and written communications.
- Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
- Assist in physician relations as necessary.
- Maintain knowledge initiatives as it relates to the operation of the practices.
- Oversee and assist in the recruitment of staff and new practices.
- Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience
- OR Associate's Degree + 3 years healthcare experience and 3 years of management experience
- OR High School Diploma + 5 years healthcare experience / Fellowship Program Graduate / and 5 years of management experience
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran