JOB HIGHLIGHTS
This is position is responsible for the day-to-day operation, maintenance, monitoring, and continuous improvement of LANXESS network services across the United States and supports LANXESS business operations by ensuring reliable, secure, and efficient network connectivity across sites, data centers, and cloud-connected environments.
- Operate, monitor and maintain LAN, WAN, SD-WAN, WiFi and Firewall services across the US region.
- Troubleshoot network incidents, outages and performance issues, coordinate resolution with internal teams and service providers.
- Support implementation of network projects, upgrades, migrations and infrastructure improvements.
- Create and maintain network documentation, diagrams and Visio drawings.
- Execute and support Change Management activities in accordance with ITIL processes.
- Coordinate and supervise Managed Service Providers and external vendors delivering network services.
- Support security initiatives and continuous service improvement activities.
EXPERIENCE/SKILLS
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a closely related field is preferred.
- In lieu of a degree, equivalent professional experience may be considered.
- 5-10 years of relevant experience with 2–5 years of experience in networking, infrastructure operations, or IT support environments.
- Recent graduates with relevant internships or hands-on network experience may also be considered.
- Must have a solid understanding of the following networking fundamentals:
TCP/IP
Routing and Switching
Wireless Networking
VPN Technologies
- Must have a working knowledge of:
Cisco networking technologies
Juniper networking technologies
Palo Alto firewalls
- Must have a basic understanding of DNS, DHCP, IPAM.
- Previous experience with:
Network monitoring tools
Incident Management
Change Management processes
Network troubleshooting methodologies
- Basic understanding of ITIL processes.
- Understanding of Incident, Problem and Change Management.
- Ability to create and maintain technical documentation and network diagrams using Microsoft Visio.
- Must have good communication skills with a team-oriented mindset.
- Structured and organized way of working.
- Customer and service-oriented approach with strong analytical and troubleshooting skills.
- Ability to work effectively in an international environment.
- This is a HYBRID position with an on-site presence in the Pittsburgh, Pennsylvania office approximately 3 days per week each week.