As a Child Support Enforcement Specialist, you will be responsible for analyzing, evaluating, and supporting the overall effectiveness of the Child Support Enforcement Program on an ongoing basis. In this role, you build strong working relationships with domestic relations sections, county assistance offices, children and youth services offices, and partners across state lines to coordinate case activity, improve cooperation, and promote the self-sufficiency of families. This position is primarily assigned to serve families in Adams, Cumberland, Franklin, and Fulton counties. As a Child Support Enforcement Specialist, you will perform the following duties:
- Program Analysis: Analyze program performance and recommend corrective actions to improve results
- Inter-Agency Coordination: Maintain liaison relationships with domestic relations sections, county assistance offices, and other partners
- Data Review: Review and analyze case data to ensure proper distribution of payments and resolution of issues
- Technical Assistance: Provide guidance and training to staff on systems, procedures, and child support policies
- Issue Resolution: Investigate and resolve complaints or questions from agencies, clients, and legal representatives
- Report Preparation: Prepare reports, documentation, and written responses related to case activity and program compliance
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- Home Headquartered: This is a home headquartered position. You will be required to travel to Adams, Cumberland, Franklin, and Fulton counties and must reside in or be willing to relocate to one of these counties by the start of employment. During the probationary period, it is required to report 2 days per week to an office in Adams, Cumberland, Franklin, or Fulton County. Location will be based on the selected candidate. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
- A bachelor’s degree; or
- An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- You must live in or be willing to relocate to one of the counties of primary assignment by the start of employment: Adams, Cumberland, Franklin, or Fulton.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirement:
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.