This position focuses on guiding user centered design efforts that improve Commonwealth services across platforms, channels, and programs. As a User Experience Designer, you will perform the following duties:
- Design Leadership: Lead UX design work for complex, multi-channel projects, focusing on clear deliverables and strong experience outcomes.
- Problem Identification: Identify and frame UX challenges and opportunities so they can be addressed through strong design craft and evidence.
- Design Strategy: Support UX approaches that shape how services function and feel, ensuring design activities align with user needs and project goals.
- Experience Evaluation: Conduct journey mapping, workflow modeling, wireframing, prototyping, and usability testing using established UX methods.
- Evidence Synthesis: Translate research findings into clear design artifacts that guide product, service, and program decisions.
- Stakeholder Alignment: Collaborate with partners and agencies to ensure user needs are understood and reflected in design solutions.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. (availability two to three days per week to be in-office.) In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Headquarter location may be flexible depending on the selected candidate.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Ten years of professional information technology experience; or
- Six years of professional information technology experience and a bachelor’s degree; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must have three or more years of experience creating UX deliverables such as wireframes, annotated mockups, journey maps, or service blueprints that clearly communicate interaction patterns.
- You must have three or more years of experience documenting design rationale, including key decisions, tradeoffs, and design assumptions.
- You must have two or more years of experience facilitating UX workshops, co-design sessions, or design critiques to drive cross-functional alignment.
- You must have two or more years of experience collaborating with cross-functional partners to refine requirements, validate feasibility, and support design handoff.
- You must have two or more years of experience using Figma to create UI designs, interactive prototypes, and user flows.
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Experience designing for large, complex ecosystems such as government, healthcare, education, or enterprise environments
- Experience in service design, systems design, or multi-channel experience design
- Experience working within agile or hybrid delivery environments, including backlog refinement and release planning
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- You must pass a background investigation.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.