Overview
Our client is seeking an experienced Genesys Cloud Developer to join their Care Center team. This individual will be responsible for the design, development, and deployment of IVR solutions, contact routing, and customer interaction workflows using Genesys Cloud Architect. The role will also support integrations through Genesys Cloud APIs, Data Actions, and related technologies.
Key Responsibilities
Required Skills
Preferred Skills
Ideal Candidate
The ideal candidate will have extensive experience building and supporting enterprise contact center solutions within Genesys Cloud. They should be comfortable designing complex IVR experiences, creating API-driven integrations, and working in a collaborative Agile environment.
Job Type & Location
This is a Contract to Hire position based out of Pittsburgh, PA.
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pittsburgh,PA.
Application Deadline
This position is anticipated to close on Jul 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Our client is seeking an experienced Genesys Cloud Developer to join their Care Center team. This individual will be responsible for the design, development, and deployment of IVR solutions, contact routing, and customer interaction workflows using Genesys Cloud Architect. The role will also support integrations through Genesys Cloud APIs, Data Actions, and related technologies.
Key Responsibilities
- Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect across inbound and outbound voice, email, and SMS channels.
- Develop custom integrations with internal systems and third-party applications using RESTful APIs, Genesys Cloud APIs, and webhooks.
- Configure and maintain Data Actions and system integrations.
- Create, manage, and update outbound campaigns and contact lists.
- Participate in Agile ceremonies including sprint planning, code reviews, standups, and retrospectives.
- Collaborate with developers, architects, and business stakeholders to deliver high-quality solutions.
- Maintain technical documentation for workflows, integrations, deployment processes, and solution designs.
- Support continuous improvement initiatives and contribute to a high-performing development team.
Required Skills
- 7+ years of Genesys Cloud development experience
- Genesys Cloud Architect
- IVR Design & Development
- REST APIs
- Java
- JSON / XML
- OAuth
- SQL
- AWS and/or Azure
- Genesys Cloud Integrations
Preferred Skills
- Genesys Cloud Admin UI
- Postman
- Git
- Jira / Confluence
- Terraform
- Archy
- Bot Integrations
- Agile Development Methodologies
Ideal Candidate
The ideal candidate will have extensive experience building and supporting enterprise contact center solutions within Genesys Cloud. They should be comfortable designing complex IVR experiences, creating API-driven integrations, and working in a collaborative Agile environment.
Job Type & Location
This is a Contract to Hire position based out of Pittsburgh, PA.
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pittsburgh,PA.
Application Deadline
This position is anticipated to close on Jul 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.