The Ticket Sales Coordinator will be responsible for generating revenue primarily through outbound communication with prospects for season, single, and group sales. This position will sell ticketed sports including but not limited to Football and Men and Women’s Basketball, and a full menu of products – Season Tickets, Suites, Premium Seats, Donations, Groups, Mini Plans, and Single Game Tickets. The Ticket Sales Coordinator will report directly to the Director of Ticket Sales.
Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.
The individual will be responsible for developing and maintaining personal relationships with Panther fans to convert into season tickets, mini-plans single games, or group sales. Make a minimum of 60+ calls per day with a goal of 20-25 connections. Meet or exceed weekly and monthly sales goals while providing great service. Individual will be responsible for providing prompt, thorough and complete responses to all inbound customer communications such as phone calls or emails. The individual will be expected to work all football and men’s basketball gamedays. The individual will also have responsibilities supporting the ticket operations team and their staffing needs for football and men’s basketball. The individual will keep detailed notes and logistics of all customer interactions and renewals through Paciolan and Salesforce database. The individual will also be expected to oversee new group ticket initiatives including theme days, promo nights and more. Other duties as Assigned.
Computer work, ability to travel and attend meetings on and off campus. Required to be mobile for long periods of time especially on gamedays.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Job Details
- Assignment Category: Full-time regular
- Job Classification: Staff.Ticket Operations Representative
- Job Family: Sales & Retail
- Job Sub-Family: Ticket Sales & Operations
- Campus: Pittsburgh
- Minimum Education Level Required: High School Diploma/GED
- Minimum Years of Experience Required: 1
- Substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
- Additional details about Required Licensure/Certification: Bachelors degree required. Collegiate Athletics experience strongly preferred. An equivalent combination of work and high-level playing experience may be substituted at the discretion of the University.
- Work Schedule: Monday - Friday, 8:30 a.m. - 5:00p.m.
- Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
- Hiring Range: To be determined based on qualifications
- Relocation Offered: Yes
- Visa Sponsorship Provided: No
- Background Check: For position finalists, employment with the University will require successful completion of a background check
- Child Protection Clearances: Not Applicable
- Required Documents: Resume, Cover Letter
- Optional Documents: Not Applicable