Special Tax Analyst

Position Summary

Reporting to the Manager, Special Taxes, this position oversees the daily processing of Alcoholic Beverage, Hotel/Motel/Short-Term Rental, and Vehicle Rental Tax. Key responsibilities include maintaining and reconciling the Special Tax Division database, resolving exceptions or unbalanced transactions, and managing the delinquent accounts list. The role also includes processing new account registrations, handling annual renewals, and updating taxpayer account information.

The Treasurer’s Office is seeking a Special Tax Analyst to work directly with businesses, support the collection of outstanding tax payments, and provide exceptional customer service on behalf of the Treasurer. This role requires balancing positive, trust-based relationships with the responsibility of ensuring timely and accurate payment compliance. The analyst reviews records, reports, and documentation to verify compliance and provides analytical support to departments outside the Treasury division as needed.

The ideal candidate will demonstrate professionalism, trustworthiness, strong communication abilities, and exceptional attention to detail. They should be able to work independently with minimal supervision while also contributing effectively to a collaborative team environment.

The Special Tax Team consists of a manager and three in-office analysts, supported by two treasury agents who conduct field engagement with taxpayers.

Overview

The Office of the Treasurer strives to provide excellent customer service to the citizens of Allegheny County while fulfilling the duties and responsibilities mandated by the Commonwealth of Pennsylvania and the Home Rule Charter of Allegheny County, with efficiency, transparency, and collaboration.

We are a newly established administration, dedicated to cultivating a collaborative work environment where positivity thrives, and every team member can excel. We value individuals who share our core values and embrace this vision.

• Respect and empathy: We believe in treating every individual with dignity, respect, and empathy. We value team members who actively listen, seek to understand diverse perspectives, and demonstrate kindness in their interactions.
• Fostering a safe workplace: Bullying, harassment, or discrimination of any kind has no place in our workplace. We value team members who actively promote a culture of kindness, compassion, and acceptance, and who intervene to prevent or address any form of bullying or harassment.
• Equity and Fairness: We are committed to promoting equity and fairness in all aspects of our work. We value team members who advocate for equal opportunities, challenge biases, and strive to create a level playing field for all individuals, regardless of their background or identity.
• Passion for growth: We seek individuals who are enthusiastic about personal and professional development, continuously seeking opportunities to learn and grow.
• Integrity and Transparency: Honesty and integrity are at the core of everything we do. We value team members who are transparent in their communication and actions.
• Innovation and Creativity: We encourage innovative thinking and creativity. We value team members who are not afraid to challenge the status quo, bring fresh ideas to the table, and collaborate with individuals and organizations outside of our Office.
• Team Player Mentality: Collaboration is key to our success. We value individuals who are supportive team players, willing to contribute to the collective goals of the team.
• Diversity and Inclusion: We believe in the power of diversity and inclusion. We value team members who respect and embrace diverse perspectives, backgrounds, and experiences. If you share these beliefs and embody these personalities, we encourage you to apply and join our dynamic team.

Duties

• Monitors and investigates information related to outstanding debts and tax bills.
• Documents findings and corresponds with taxpayers regarding payment errors, discrepancies, or required corrections.
• Performs routine system and data backups on a daily, weekly, and monthly basis.
• Processes, monitors, and reports on all functions within each special tax category, including generating and distributing required reports.
• Develop proficiency with remittance processing systems and internal Treasury applications.
• Maintain and manage taxpayer information used by Treasury Agents, including assisting with task-list creation and updates.
• Learn and adhere to the Allegheny County Treasurer’s internal systems and submission procedures for Alcoholic Beverage, Hotel/Motel/Short-Term Rental, and Vehicle Rental Tax.
• Provides technical assistance via telephone.

Performs other related duties as required.

Knowledge

• Debt collection laws.
• Billing procedures and collection techniques.

Skills

• Microsoft Office Suite.
• Spreadsheet development and maintenance.

Abilities

• Locate and contact customers to address overdue payments.
• Execute strategies to encourage timely debt payments.
• Process payments, refunds, and resolve billing and customer credit issues.
• Maintain accurate account status records and update collection efforts.
• Demonstrate patience and the ability to manage stress effectively.
• Communicate effectively, both orally and in writing.
• Demonstrate strong negotiation and problem-solving skills.
• Identify and resolve complex problems effectively.
• Work as part of a team and independently with little supervision.
• Multitask and prioritize workload.
• Interact with the public in a professional, courteous, and mature manner.
• Exercise good judgment and tact in giving/obtaining information.
• Lift up to 35 lbs.

Minimum Requirements

• High School Diploma or its equivalent.
• Two (2) years of experience as a tax administrator, collections specialist, or similar field.
• Auditing experience or previous experience as a Collection Specialist or similar role is preferred.

It is the policy of the Allegheny County Treasurer’s Office that in order to receive a final offer of employment, candidates must successfully pass a background check.

Residency

Allegheny County within 1 year.

Veterans' Preference

Will be awarded to eligible candidates.

How to Apply

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.