Job title: Site Reliability Engineer (SRE) Production Services
Location: Onsite in Pittsburgh, PA *LOCAL CANDIDATES ONLY*
Experience required: 10+ years
Mandatory Skills:
- Site Reliability Engineer (SRE)
- Production Services
- Apache Kafka
- DevOps
- CI/CD Automation
- Java Spring boot
Job Description:
Automation & Efficiency
- Automate the top 5 high-volume support and request types
- Build self-service and agent-driven solutions to reduce manual work
- Harden operational workflows for consistency, auditability, and resilience
- Implement auto-retry and backoff for recurring failure patterns
Reliability Engineering
- Define and manage Service Level Objectives (SLOs) for critical services and batch processes
- Apply error budget concepts to guide reliability and release decisions
- Improve batch reliability through standardized recovery patterns and monitoring
Observability & Metrics
- Build reliability dashboards tracking incidents, repeat issues, failure rates, and automation coverage
- Improve operational reporting and visibility across incidents, problems, and changes
Runbooks & Self-Service
- Develop and expand runbooks for key production scenarios
- Convert runbooks into automated remediation workflows
- Enable self-service for repeat operational requests
- Drive conversion of repeat incidents into permanent fixes and known problems
Self-Healing & Intelligent Operations
- Implement self-healing capabilities to minimize manual intervention
- Optimize alerting systems (e.g., Moogsoft) to reduce noise and improve signal quality
- Leverage automation and AI to resolve recurring issues with minimal human involvement