Job Role: Site Reliability Engineer
Location: Pittsburgh, PA
Job Description:
Roles & Responsibilities:
Production Support & Monitoring:
- Monitor, maintain, and support systems and software to ensure high availability and production stability.
- Monitor system health and availability, responding to incidents, alerts, and escalations as needed.
- Act as a senior technical resource during production incidents, driving timely resolution and clear communication.
Maintenance & Operational Execution:
- Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies.
- Troubleshoot issues across application, infrastructure, network, and database layers.
- Partner with internal technology teams to execute production changes safely and in accordance with change management processes.
Root Cause Analysis & Continuous Improvement:
- Conduct detailed root cause analysis (RCA) for incidents and production issues.
- Implement corrective and preventative actions to prevent recurrence.
- Identify recurring issues and drive process improvements and automation to reduce risk and manual effort.
Documentation & Knowledge Management:
- Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures.
- Ensure system knowledge is documented, current, and accessible to support continuity and resiliency
Risk, Governance & Compliance:
- Follow and support application governance, audit, and regulatory requirements.
- Participate in business continuity, resiliency, and disaster recovery activities as required.
- Maintain a strong focus on risk awareness and customer impact.