We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.
Responsibilities
- Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.
- Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.
- Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.
- Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.
- Maintain accurate records for company technology assets and support day-to-day device lifecycle management.
- Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.
- Follow established service management practices for incidents, changes, and recurring technical issues.
- Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.