New Position! UPMC Clinical Informatics & Training is looking for a Clinical Reports and Analytics Principal Trainer to support our team with development of training to support expanded utilization of reporting and analytics tools for operational leaders and executives. This position will work closely with assigned informaticists, Cogito Application team, Data analytics team, and internal training leadership.. If you have excellent problem solving, strong organizational skills to work independently, and effective communication. APPLY NOW!
Job Location: Remote position but at times during go-lives may require some on-site days.
Job Hours: Day Shift
Purpose: Principal trainers work with the training managers, clinical operations and business operations subject matter experts, and IT application analysts to develop and maintain a comprehensive, integrated training curriculum that ensures users can effectively, efficiently, and compliantly use Epic and corresponding applications to support clinical and business operations at UPMC.
Responsibilities:
Develop and refine training materials through a deep understanding of roles and their responsibilities.
Train and develop a team of credentialed trainers.
Continually assess the needs of the customer through collaboration and consultation
Manage the schedule of classes and class assignments · Identify and escalate concerns to minimize customer impact.
Attends the outlined Epic education courses and passes certification as required.
Creates and maintains all training materials that meet the specific needs of different departments, specialties, and user groups, incorporating best practices and workflows into the training content.
Monitors and reviews the enrollment, progress, and success of end-user training within assigned scope of responsibility and makes appropriate adjustments, such as administering competency assessments and addressing deficiencies in scores, as needed.
Maintains training records/attendance Conducts post-training tasks and activities to support end users and allows for troubleshooting issues and addressing questions.
Masters’ Epic application, third-party application, and UPMC-specific workflows by working closely with application teams, subject matter experts, and training leadership to ensure training aligns with system changes and operational and regulatory updates.
Builds, tests, and maintains the training curriculum and training environment. Delivers ongoing training post-go live.
Assumes responsibility for managing the training team tasks outlined in the training project plan.
Provides consultation related to information systems.
- High school diploma and 3+ years of health care related experience required.
A bachelor's degree in a clinical or business-related specialty or education is strongly preferred.
- Instructional Design and adult learning: ability to effectively design, develop, and execute instructor-led and/or asynchronous eLearning education. (preferred)
- Data analytics and reporting: Familiarity with Epic reports and dashboards, Cogito, and/or other data analytics tools like QlikSense.(preferred)
Successful completion of Epic's Principal Trainer Certification in assigned module(s) upon hire or within 90 days of hire is required.
Experience with Epic technology and/or healthcare is strongly desired.
Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms.
Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
Experience with adult education, instructional design, and curriculum delivery.
Strong organizational and coordination skills.
Ability to develop and adhere to time schedules to meet project deadlines and sequence activities logically.
Interpersonal skills at a level to function well in various administrative, management and patient care environments.
Ability to work effectively with a wide range of individuals on training projects and within ad-hoc conditions.
Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation.
Excellent knowledge of English grammar and spelling for use in verbal and written communication.
Attends the outlined Epic education courses and passes certification as required.
A detailed understanding of workflows and system configuration preferred.
A strong belief in the value of the Epic is preferred.
Top 3 Skills Needed:
Problem-solving, adaptability, and analytical skills.
Strong organizational skills to work independently.
Effective communication
Preferred:
Experience designing interactive synchronous and asynchronous adult education for clinical staff.
2+ years working in Epic as a trainer or in a clinical role.
Proficiency in the Microsoft Office Suite
Current or past UPMC employees or contractors
Licensure, Certifications, and Clearances:
Epic Principal Trainer required within 90 days of Hire
Epic Principal Trainer
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran