We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs.
Responsibilities
- Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.
- Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.
- Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.
- Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.
- Track system behavior and assist in identifying and addressing technical problems before they escalate.
- Administer user account setup, access rights, and permission updates within established security guidelines.
- Assist with basic network support by addressing connectivity problems and helping configure devices for proper access.
- Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation.
- Create simple support materials and guide users on basic technology processes and tools.
- Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.