The Director of Hospitality with the Department of General Services leads high-level events and guest experiences at the Pennsylvania Governor Residence. This role offers a chance to shape meaningful public engagement while guiding hospitality operations with purpose and precision. You will help set the tone for exceptional service standards and smooth event coordination. This is an exciting opportunity to make a statewide impact through strong leadership and creative planning.
This role provides strategic leadership for hospitality, protocol, and events at the Pennsylvania Governor Residence while supporting high-quality guest experiences and operational excellence. As a Director of Hospitality, you will perform the following duties:
- Event Leadership: Direct event planning and coordination to create smooth, high-quality experiences
- Guest Standards: Maintain strong protocol expectations and uphold high customer service standards
- Space Oversight: Manage scheduling and use of Residence areas to support operational priorities
- Team Supervision: Guide hospitality staff and oversee front-of-house service operations
- Operational Strategy: Develop event processes and tools that support consistency and improvement
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This position is essential and the employee will need to be available 24/7.
- Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Administrative Officer 3 (Commonwealth title); or
- Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university; or
- Any equivalent combination of experience and training.
Additional Requirements:
- You must have a minimum of 7 years of experience leading hospitality, event management, or guest services operations in a corporate, government, nonprofit, or luxury hospitality environment.
- You must have a minimum of 5 years of experience managing large-scale, high-profile events involving executive leadership, government officials, or VIP stakeholders.
- You must have a minimum of 3 years of experience supervising and developing professional hospitality or event management staff, including performance management and team leadership.
- You must have a minimum of 3 years of experience managing event budgets, vendor contracts, procurement processes, and financial reporting while ensuring fiscal accountability.
- You must have a minimum of 2 years of experience using enterprise event management software (such as Cvent) to coordinate event registration, communications, guest management, reporting, and logistics.
- You must be able to perform essential job functions.
Legal Requirements:
- This position falls under the provisions of the Child Protective Services Law.
- Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.