Are you a diligent problem-solver with a sharp analytical mind? Do you thrive on accuracy and enjoy being the go-to person for complex questions? This is your chance to join the Pennsylvania Department of Transportation (PennDOT) as a Clerical Assistant 3! Within this role, you will be part of the Bureau of Motor Vehicles where your work will ensure the integrity of our licensing processes. You will become the link between PennDOT and our valued customer base, delivering exceptional service to the public while ensuring that motorists are in possession of the documents necessary to safely navigate their vehicles on the roadways!
This position supports the processing of motor vehicle and driver licensing applications while providing courteous and helpful service to the public. Your role will prioritize accuracy, compliance, and strong customer support across many different transaction types. As a Clerical Assistant 3, you will perform the following duties:
- Application Processing: Review and process motor vehicle and driver licensing documents using computer systems
- Customer Assistance: Answer questions in person or by phone and guide customers through required forms and procedures
- Record Accuracy: Research discrepancies and update customer records to ensure correctness
- Payment Handling: Manage cash, checks, and card payments while following required guidelines
- Transaction Review: Check applications for completeness and verify supporting information
- Office Support: Monitor supplies, assist with training, and help maintain an organized work area
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 40 hours/week
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions.
In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.