Role: Deskside Support - Local to Santa Ana California / Local to PittsburghIntroduction:As a Deskside Support technician, you will be responsible for providing technical support and maintenance for desktop computing environments in our company''s offices in Santa Ana, California or Pittsburgh, Pennsylvania. You will troubleshoot, diagnose, and resolve service requests related to desktop applications, hardware, network connectivity, and peripheral devices. Additionally, you will be responsible for installing, configuring, and maintaining both hardware and software, as well as providing end-user support and excellent customer service.Responsibilities:

Troubleshoot and resolve service requests for desktop applications, network connectivity, and hardware and peripheral devices
Install, configure, and maintain hardware and software
Diagnose and repair end-user system failures, printer failures, and other peripheral device failures
Provide network support by troubleshooting network devices to ensure connectivity
Implement virus detection and eradication procedures
Provide end-user support in person, by telephone, or via email
Act as a model of customer service excellence for organizational staff members

Requirements:Required Skills:

Analytical Skill
Antivirus
Communication
Computer Hardware
Conflict Resolution
Customer Service
Network
Problem Solving
Technical Support

Preferred Skills:

Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems
Strong verbal and written communication skills
Patient, friendly demeanor with a great aptitude for listening

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