We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days.
Responsibilities
- Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests.
- Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues.
- Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution.
- Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively.
- Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships.
- Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures.
- Support additional service initiatives and department projects as directed by leadership.
- Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.