Digital Communication Administrator

Oversees the development, management, and maintenance of the City of Pittsburgh’s official internet and intranet websites. This role also serves as a secondary administrator and backup resource for the City’s enterprise communications and design platforms. Responsibilities include supporting organizational branding, digital communication standards, content accessibility, platform administration, user training, and continuity of operations for communications, technology, and design services.
Department:  Innovation and Performance.
Posting Type: Announcement
Salary:  $82,742 per year.
Union: None, this is a non-union position.
Civil Service Classification:  Non-Competitive.

General Application Requirements:

You must submit or show proof of all the following at the time of filing your application (unless otherwise indicated below), or your application will be disqualified.  Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application, including education, work experience, a resume (if applicable), and completed supplemental questions.
• Applicants must be or become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment. 
  • Click here to view a map of City of Pittsburgh neighborhoods.  

NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration based on the results of their background investigation, as it relates to the job for which the applicant is being considered. 

NOTE: Candidates being considered for employment must submit official transcripts verifying post-secondary education (college/university, trade school, etc.) prior to hire. 

Qualifying Requirements:

Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email.

• WORK EXPERIENCE: The application must clearly show three (3) years of full-time experience in web development, digital communications, graphic design, content management, or a related field. Experience administering content management systems, enterprise communications platforms, or digital design tools, as well as a portfolio demonstrating web development, digital communications, graphic design, or related work preferred, but not required (Less than full-time experience will be calculated on a pro-rated basis.)
  
• EDUCATION/TRAINING: The application must clearly show a Bachelor's Degree from a fully accredited institution in Web Design/Development, Communications, Graphic Design, Digital Media, Marketing, Information Technology, or a related field. (See NOTE under General Application Requirements regarding education/training verification.)
• EQUIVALENCY:   Education/training and/or work experience may be substituted on a year-for-year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position, based on the sum of work experience and education/training listed above. The Total Qualifying Requirement is seven (7) years. (See NOTE under General Application Requirements regarding education/training verification.)

If you meet the qualifying requirements listed above, you will receive a letter of admission (when applicable) for the following examination(s).  You must pass the written and/or performance examination(s) to have your name placed on the official Civil Service eligibility list for this position.  Candidates receiving job offers must pass a medical examination (when applicable) before the date of hire.

• Written:  None required for this position.
• Performance:  None required for this position.
• Medical:  None required for this position.

• Performs professional web development activities.
• Maintains current knowledge of web technologies and relevant City initiatives; develops and implements website project plans accordingly.
• Develops, updates, and maintains website content—including text, images, templates, navigation, and interactive forms—using standard web technologies such as HTML5, Bootstrap, JavaScript, CSS, and Adobe Creative Cloud.
• Supports server-side technologies (e.g., Apache, IIS, htaccess) in coordination with I&P web and network teams; troubleshoots website performance issues; and conducts ongoing server maintenance, including security and removal of outdated files.
• Writes and codes website text and structure using HTML and related development tools.
• Serves as liaison to departmental website content authors, providing guidance on website design, development, updates, and maintenance.
• Assists in the development of online, electronic, media, and published communications; contributes to the creation and refinement of web-related City policies.
• Monitors and evaluates website needs; initiates and oversees web-related procurement, including software and related tools.
• Serves as a City point of contact for external website inquiries, responding to emails and phone calls, conducting research, coordinating with other departments, and providing appropriate referrals.
• Provides training and technical support to departmental users on Granicus OpenCities, GovDelivery, OpenForms, EngagePGH, and other City content management systems, including interactive form tools.
• Manages the acquisition and editing of photographs and graphic assets to enhance website content.
• Tracks website traffic using tools such as Google Analytics and internal dashboards; prepares and distributes website performance reports.
• Promotes City websites through presentations, link-sharing initiatives, and other outreach strategies.
• Plans, organizes, and manages assigned resources to ensure effective public service delivery, operational efficiency, and employee safety.
• Administers the area of responsibility in compliance with all applicable laws, regulations, policies, and collective bargaining agreements to ensure fair and consistent employee treatment.
• Serves as a backup administrator for enterprise communication and design platforms, including Canva Enterprise, email marketing systems, digital asset management solutions, and other communication technologies.
• Assists in maintaining organizational brand standards, digital communication guidelines, design templates, and content governance practices.
• Provides backup support for design reviews to ensure compliance with branding, accessibility, and digital communication requirements.
• Supports the creation and delivery of training, documentation, and user assistance for communication and design platforms.
• Advises departments on digital content strategy, design best practices, accessibility compliance, and publishing workflows.
• Supports communications-related analytics and reporting, including monitoring engagement metrics and recommending improvements.
• Collaborates with Communications, Information Technology, and departmental stakeholders to ensure continuity and alignment of enterprise communication services.
• Provides backup support for high-priority communication projects, digital campaigns, presentations, reports, signage, and other visual communication materials.
• Performs other related tasks and duties as assigned or required.

CLICK HERE to view the full job description, including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description.