UPMC Health Plan and WorkPartners is hiring a full-time Account Coordinator to join the Absence Client Services team. This role follows a hybrid work structure, with three days per week in the office (Monday, Wednesday, and Thursday) in downtown Pittsburgh's U.S. Steel Tower.
The Account Coordinator is responsible for supporting the account management team with daily tasks. Additionally, through partnerships with internal sales, service, operations, and data teams, ensuring the continued success of our clients and programs.
Responsibilities:
- Coordinates activities including onboarding of all new insureds and clients.
- Educates and assists new clients/contacts with processes and general questions and requests.
- Builds credibility and creates relationships with internal and external customers.
- Updates client profiles with supporting information as well as internal assignments.
- Processes client access to internal platforms.
- Documents false data and communicates with internal teams to ensure a quality product.
- Runs and distributes associated reports as needed/scheduled.
- Assists in testing technology following development for quality assurance.
- Collaborates and assists account management and internal teams with account questions.
- A degree from an accredited university or equivalent combination of education/experience is a bonus.
- 1+ plus years of experience in a client facing role required.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran