We are looking for a detail-oriented Patient Care Coordinator to support front-end clinic operations in Mount Pleasant, Pennsylvania. The Patient Care Coordinator is a contract to permanent position within a healthcare setting, focused on delivering a welcoming and efficient experience for patients while managing registration, scheduling, and administrative workflows. The ideal Patient Care Coordinator is organized, service-minded, and comfortable handling multiple priorities in a fast-paced environment. Success in this role requires clear communication, accuracy, and a strong understanding of insurance and patient intake processes.
Responsibilities
- Coordinate patient check-in, pre-registration, and registration activities to ensure complete and accurate records at the time of service.
- Arrange appointments for assigned departments using scheduling systems and confirm patients receive the preparation instructions needed for upcoming visits or tests.
- Collect and verify demographic, insurance, and claim-related information from patients or their representatives in a courteous and timely manner.
- Obtain required signatures, referrals, authorizations, and supporting documentation to help maintain smooth progression through billing and reimbursement processes.
- Address patient and internal inquiries related to scheduling, billing, and office procedures with professionalism and a strong customer service approach.
- Maintain patient medical records and update electronic systems accurately while following medical necessity, compliance, and payer requirements.
- Communicate workflow issues, documentation gaps, and service concerns to leadership to support timely resolution and operational effectiveness.
- Contribute ideas for improving office processes, customer experience, and overall productivity within the clinic.
- Follow departmental policies, attendance expectations, and evolving insurance or regulatory guidelines while adapting to changes in daily operations.