The Organizational Ombudsman serves within the Bureau of Public Engagement and Program Support as a senior professional responsible for implementing and overseeing the Pennsylvania Insurance Department’s consumer advocacy program for insurance. This role allows you to stand up for consumers while shaping outreach and advocacy programs statewide. Your work will strengthen communication between the public and insurance providers. Be part of a mission-driven agency that protects and empowers Pennsylvania consumers.
This position supports the Pennsylvania Insurance Department by leading consumer advocacy efforts and strengthening public engagement across the Commonwealth. As an Insurance Ombudsman, you will perform the following duties:
- Program Development: Create and improve outreach and advocacy programs that help resolve insurance complaints and strengthen public understanding
- Policy Analysis: Review legislation, regulations, and policies to assess their impact and recommend steps that support Pennsylvania consumers
- Consumer Support: Meet with residents to review concerns, investigate complex cases, and guide fair resolution of insurance complaints
- Public Outreach: Deliver presentations and lead activities that inform and educate communities about insurance related issues
- Agency Representation: Participate in councils, task forces, and disaster related activities to support statewide initiatives and represent the Department
- Reporting Leadership: Prepare annual reports and program updates to inform department leadership and guide future improvements
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, three days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Five years of professional experience in insurance underwriting, insurance claims adjusting, brokering insurance coverage, selling and servicing insurance policies, auditing and examining insurance companies, conducting insurance investigations, or advocating on behalf of insurance claimants; and a bachelor’s degree in business administration, management science, marketing, public administration, risk management and insurance, communications, education, law, or a related field; or
- Three years of professional experience in insurance underwriting, insurance claims adjusting, brokering insurance coverage, selling and servicing insurance policies, auditing and examining insurance companies, conducting insurance investigations, or advocating on behalf of insurance claimants; and a master’s degree in laws, studies in law, dispute resolution, or jurisprudence; or
- Two years of professional experience in insurance underwriting, insurance claims adjusting, brokering insurance coverage, selling and servicing insurance policies, auditing and examining insurance companies, conducting insurance investigations, or advocating on behalf of insurance claimants; and a juris doctorate; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.