Veterans Services Officer Supervisor, DMVA

The Veterans Services Officer Supervisor with the Pennsylvania Department of Military and Veterans Affairs (DMVA) plays a key role in supporting veterans and their families across the region. This leadership position helps expand outreach, build community partnerships, and guide important programs. Your work strengthens vital services that improve the lives of those who served. Join an agency that is dedicated to honoring and assisting veterans every day.

Click here to learn more about the Pennsylvania Department of Military and Veterans Affairs.

This position leads outreach efforts that identify veteran needs, build partnerships, and expand available services throughout the region. As a Veterans Services Officer Supervisor, DMVA, you will perform the following duties:

• Community Partnerships: Build and maintain relationships with leaders and organizations to expand outreach resources for veterans
• Program Development: Create and refine regional programs that address new or unmet veteran service needs
• Outreach Leadership: Plan and oversee events and initiatives that educate veterans and the public about available services
• Claims Guidance: Assist with claim reviews, information gathering, and referrals for veterans seeking program benefits
• Training Support: Provide guidance and training to Veterans Services Officers to ensure effective program operations
• Service Evaluation: Review program results and partner feedback to improve service delivery across the region

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch. Schedule may change based on operational needs. 
  • You may be required to work some evenings and weekends.
    
• This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Travel is required. This includes overnight stays and may require travel arrangements to be made on short notice to meet operational needs.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience as a Veterans Services Officer, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included one year performing advocacy or outreach work for veterans’ benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field; or
• An equivalent combination of experience and training which included one year of analyzing and determining individuals’ eligibility and performing advocacy or outreach work for veterans’ benefits and services programs.

Special Requirements:

• This position requires possession of a valid Pennsylvania non-commercial Class C driver's license or equivalent.
• You must possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.

Additional Requirements:

• You must pass a favorable NCIC screening and possess one of the following for admittance to Fort Indiantown Gap: valid REAL ID-compliant driver's license; other REAL ID-compliant identification cards; alternative acceptable document such as a passport; or military/CAC/retirees' ID card.
• You must live within the Region 5 area to support these counties due to travel within the region at least 3 days per week. Region 5 area covers the following counties: Berks, Bucks, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Philadelphia, Schuylkill, and York.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions
• Supervisory experience
• Experience identifying available or potential resources that can provide veterans with services
• Experience using data to determine benefits eligibility

Legal Requirement:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). 
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.  
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.