UPMC is looking for a Systems Analyst Associate to join their team. This position will be a Hybrid role primarily remote however will at time require ON-SITE work.
Description
UPMC is seeking a Systems Analyst Associate to support the Epic Cupid (Cardiology) application. Under the general direction of management and senior IT leadership, this entry-level role provides analytical, technical, and operational support for cardiology systems and integrated clinical applications.
This position focuses on supporting day-to-day system functionality, assisting with application configuration, and contributing to initiatives that enhance cardiology workflows across the organization. The associate-level analyst will work closely with senior team members to develop knowledge of Epic Cupid functionality, clinical cardiology workflows, and system integrations.
Responsibilities:
- Support the build, configuration, and maintenance of Epic Cupid, ensuring system design aligns with cardiology clinical and operational workflows (e.g., cath lab, echo, imaging).
- Provide day-to-day application support by triaging, troubleshooting, and escalating issues while partnering with team members for resolution.
- Collaborate with clinical and operational stakeholders to gather requirements, support workflow design, and contribute to system improvements.
- Assist with testing activities, including developing and executing test plans for upgrades, enhancements, and implementations.
- Maintain accurate documentation of system builds, workflows, and processes to support team knowledge and consistency.
- Contribute to project work by completing assigned tasks, tracking progress, and supporting deliverables under the guidance of senior analysts.
- Support system optimization efforts by identifying opportunities to improve workflows while balancing enterprise standards with department-specific needs.
- Participate in training, reporting, and data validation activities to ensure system adoption, data integrity, and overall solution effectiveness.
Qualifications
· Familiarity with modern technology and application support through education or practical experience
· Clinical background in a hospital setting or healthcare IT experience required
· Strong organizational skills with the ability to prioritize work in a fast-paced environment
· Ability to work independently and collaboratively within a team-based environment
· Demonstrated understanding of IT fundamentals, including the System Development Life Cycle (SDLC)
· Strong written and verbal communication skills
· Highly motivated with a willingness to learn and grow within the role.
· Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran