Make a difference every day by supporting members during some of their most important moments. UPMC Health Plan is hiring temporary staff to join our award‑winning Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you’ll help members understand their health coverage, solve problems, and navigate their benefits with confidence.
This is a high‑volume, 100% phone‑based role where you’ll spend your entire scheduled shift assisting members back‑to‑back in a highly technical, fast‑paced call center environment providing clear, compassionate, and knowledgeable support.
This is a fully onsite position.
What You’ll Do
- Respond to high volumes of incoming calls, emails, and chats from members and providers
- Help members understand benefits, claims, prior authorizations, billing, and coverage details
- Resolve issues accurately and efficiently to avoid repeat calls
- Document all interactions while listening and responding in real time
- Navigate multiple computer systems at once
- Make outbound follow‑up calls when needed
- Stay informed on policies, products, and system updates
Deliver professional, empathetic service—every call, every time
What You Need to Know:
- Pay: Set Rate of $20
- Hours of Operation: Monday- Friday, 8:00 AM – 8:00 PM
Schedule: Must be available to work an 8 hour shift which includes daylight and evening shifts
- Mandatory Overtime:
- 30–90 minutes of mandatory overtime per day, scheduled weekly
- Holiday Coverage:
- Availability to work certain holidays is required, including New Year’s Day and Martin Luther King Jr. Day
- Location: In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)
- Training: M-F, 8 am - 4 pm: In-person, Paid, comprehensive on-the-job training provided
If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!
- High school diploma or equivalent required. College degree preferred.
- Minimum of 2 years of customer service and/or call center experience.
- Proficient in typing and writing skills required.
- Ability to make independent decisions required.
- Knowledge of Microsoft Office and Excel spreadsheet program preferred.
- Complex analytical skills necessary to evaluate customer inquiries.
- Demonstrates good organizational skills.
- A desire to help others and portray empathy in all situations.
- Ability to learn complex health plan information.
- Demonstrate flexibility and motivation to learn & grow in the position.
- Flexibility in work schedule.
Licensure, Certifications, and Clearances: - Act 34 with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran