This position is responsible for providing advanced technical support to University executive offices, ensuring seamless operation across a mixed environment of Apple and Windows devices. A strong emphasis is placed on Apple hardware and mobile device support, including iOS configuration, troubleshooting, and integration with enterprise systems. The role requires expert-level problem-solving, responsive service delivery, and the ability to manage complex technical issues in a high-profile academic setting.
Applicants should indicate their salary expectations in cover letter.
Pitt Digital manages tools for effective University operations; delivers innovative solutions and expertise; and leverages advanced solutions to support research and academics. An excellent, comprehensive beneift package offered by the University include: a robust retirement retirement savings plan with 100% employer match, 150% after vesting. 10 Paid Holidays. Paid Vac, Sick, Personal. Add'l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Education tuition benefits for staff, spouses/partners, dependents. Student loan assistance. Free transit pass.
Diagnose and resolves complex computing issues and provides expert-level technical support. Configures end user devices. Handles escalated issues from junior staff and trains junior staff.
This position is responsible for maintaining/configuring computing equipment located in multiple locations. This position requires extensive knowledge of operating systems and networking technology. Must be able to function with standard PC and Mac equipment located throughout the University as well as telephony systems and software applications. Written and verbal communication. Interpersonal relations. Analyzing and organizing information. Planning technology roadmap for area supported. Proficient knowledge of IT.
Involves frequent travel between buildings on campus for meetings/ events and satellite locations supported. Individual will be responsible for installation of office systems as well as on-going troubleshooting. Will also conduct training presentations. Will involve lifting and carrying equipment up to 50 lbs. Must be able to sit or stand for prolonged periods of time.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Job Details
- Assignment Category: Full-time regular
- Job Classification: Staff.End User Computing Analyst III
- Job Family: Information Technology
- Job Sub-Family: End User Support
- Campus: Pittsburgh
- Minimum Education Level Required: Associate's Degree
- Minimum Years of Experience Required: 5
- Substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
- Required Licensure/Certification: CompTIA A+ Certification, Microsoft Certified: Modern Desktop Administrator, and/or Apple Certified Support Professional (ACSP) certification
- Work Schedule: M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. May be responsible for manning an escalation/on-call phone number.
- Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
- Hiring Range: To be determined based on qualifications
- Relocation Offered: Yes
- Visa Sponsorship Provided: No
- Background Check: For position finalists, employment with the University will require successful completion of a background check
- Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
- Required Documents: Resume
- Optional Documents: Cover Letter