Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.
Recieves, acknowledges, reviews,and processes all Facilities Management emergency, maintenance, and departmental work requests. Monitors the completion of emergency and maintenance requests. Provides for timely follow-up on work order status to all relevant constituents as needed. Grants access to Facilities buildings to all required staff, vendor, and contractors. Serves as Facilities Management customer service representative and provides relief for the front desk receptionist function on an as needed basis. Serves as back up staff for receptionist and administrative support personnel, including front desk phone coverage, room and fleet vehicle reservations,a PA One Calls, Utility outage requests and all other related work orders.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Job Details
- Assignment Category: Full-time regular
- Job Classification: Staff.Customer Service Representative I
- Job Family: Administrative Support
- Job Sub-Family: Customer Service
- Campus: Pittsburgh
- Minimum Education Level Required: High School Diploma/GED
- Minimum Years of Experience Required: 1
- Substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
- Work Schedule: Monday through Friday 2:30pm to 11pm
- Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
- Hiring Range: TBD Based Upon Qualifications
- Relocation Offered: No
- Visa Sponsorship Provided: No
- Background Check: For position finalists, employment with the University will require successful completion of a background check
- Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
- Required Documents: Resume
- Optional Documents: Cover Letter