UPMC Health Plan is hiring a full-time Quality Improvement Provider Strategist to join the Quality Improvement team. This is a hybrid role that will work onsite at downtown Pittsburgh’s US Steel Tower three days per week.
The ideal candidate will have prior experience with HEDIS, Medicare STARs, or working in a primary care physician office, as well as strong technical skills in Excel and PowerPoint.
The Quality Improvement Provider Strategist serves as a central resource for strategic planning related to provider network performance on regulatory quality measures. This role integrates quality strategy, analytics, and performance intelligence to translate complex data- including measure specifications and UPMC Health Plans Primary Care Physician value-based quality incentive programs- into clear, actionable strategies that drive consistent and effective execution across the provider network. As the subject matter expert (SME) for quality programs such as Medicare Stars, HEDIS, and DHS initiatives, the Quality Improvement Strategist ensures accurate interpretation, alignment, and application across Medicare, Medicaid, and Commercial products. Through proactive risk and opportunity analysis, the role identifies and prioritizes high impact provider segments while offering strategic and analytical support to all provider groups as needed. This position collaborates closely with Provider Network Liaisons and cross-functional stakeholders to advance quality outcomes and support continuous improvement. Success requires strong analytical, organizational, and interpersonal skills, as well as the ability to work independently and collaboratively within a matrixed environment.
Responsibilities:
- Analyze quality performance data at the ISD, regional, and provider levels to identify trends, risks, gaps, and improvement opportunities.
- Establish and communicate annual organizational quality priorities, quarterly regional priorities, and provider level focus areas.
- Partner with line of business leaders, product teams, and internal stakeholders to align current and future quality initiatives into a cohesive, provider focused strategy.
- Deliver tailored insights and recommendations to diverse audiences including executive leadership, network teams, and provider groups, to support informed decision making and measurable improvement.
- Identify systemic barriers and root causes (e.g., workflows, access, data integrity, patient engagement, and coding) through structured collaboration and governance processes.
- Operate effectively within a matrixed organization, influencing outcomes without direct authority and clearly communicating complex information.
- Serve as the primary quality strategy resource and best practices advisor for Provider Network Liaisons supporting primary care practices.
- Maintain comprehensive tracking and reporting of quality improvement activities, progress, and outcomes.
- Collaborate with provider facing teams to assess current workflows and facilitate redesign efforts that promote best practices, data driven decision making, and effective tool utilization.
- Apply continuous quality improvement methodologies to support sustainable change and performance improvement.
- Act as the clinical and quality SME for Medicare Stars, HEDIS, and DHS programs.
- Support Provider Network Liaisons and provider offices in the use of population health management and quality tools sponsored by UPMC Health Plan.
- Provide on-site or virtual support for quality gap closure activities, including data mining, manual documentation review, and EMR based opportunity analysis.
- Escalate issues and feedback as appropriate and support timely, data informed decision making.
- Deliver concise, timely status updates and reporting.
- Assist in the development and maintenance of provider educational materials.
- Design and facilitate quality focused training for internal Health Plan staff.
- Demonstrate excellent written and oral presentation skills in all communications.
- 3 years of experience in managed care and/or physician practice management
- Clinical training and/or demonstrated experience working in outpatient clinical settings
- Bachelors degree in business, healthcare, nursing, mathematics, statistics, management, or a related field
- Hands-on experience with Medicare Stars, HEDIS, and population health management is a bonus.
Advanced proficiency in Microsoft Excel and PowerPoint preferred.
Ability to plan and manage large scale initiatives, balancing scope, timelines, and collaboration with multiple stakeholders
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran