We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently.
Responsibilities
- Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment.
- Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications.
- Support account administration tasks, including permissions, directory updates, and user access management within Active Directory.
- Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues.
- Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users.
- Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools.
- Document issues, resolutions, and recurring trends to improve service quality and support efficiency.
- Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.