UPMC is looking for a Systems Analyst Associate to join their team. This position will be primarily remote, however at times will be required to work ON-SITE. If out of state must be comfortable with traveling ON-SITE if needed at your own expense.
Description
Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.
Responsibilities:
- Create and maintain user and provider records in the Epic system
- Work with Epic application teams to ensure that all security and access build meets UPMC and Epic requirements and that the build follows all UPMC policies and procedures
- Second and Third Level Support: (Including Maintenance Activities) Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
- Always maintain confidentiality of sensitive information.
- Always maintain data quality.
- Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
- Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.
Qualifications
· Familiarity with modern technology and application support through education or practical experience.
· Highly driven and self-motivated to meet expectations.
· Ability to work independently and in a team-based environment.
· Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
· Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
· Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran