IT Project Manager - Change Management

Our organization is seeking an experienced Project Manager – Change Management to support and lead strategic technology and business transformation initiatives across a complex enterprise environment. This role serves as both a technical project manager and change management leader, ensuring the successful planning, execution, and adoption of technology and process improvements.

The Project Manager – Change Management will be responsible for: (1) managing multiple IT implementation projects, (2) driving organizational change management activities to support user adoption, and (3) serving as a key liaison between business stakeholders, technical teams, and external vendors. This position plays a critical role in ensuring projects are delivered on time, within scope, and with successful organizational adoption.

Key Responsibilities

Program Leadership

• Partner with IT leadership and business stakeholders to define program goals, objectives, and success metrics.
• Establish governance processes, reporting structures, and key performance indicators (KPIs).
• Support strategic planning and portfolio management initiatives.

Project Management

• Lead and manage multiple technology and business transformation projects simultaneously.
• Develop and maintain project plans, schedules, budgets, resource allocations, and status reports.
• Monitor project performance and proactively identify and mitigate risks and issues.
• Coordinate cross-functional teams to ensure project milestones and deliverables are achieved.
• Facilitate project meetings, status reviews, and stakeholder communications.

Stakeholder Engagement & Communication

• Serve as the primary liaison between business units, IT teams, vendors, and leadership.
• Gather business requirements and translate them into actionable project objectives.
• Communicate project status, risks, dependencies, and outcomes to stakeholders at all levels.
• Build strong working relationships across departments to support project success.

Change Management

• Lead organizational change management efforts for technology and process implementations.
• Develop and execute change management strategies and adoption plans.
• Conduct stakeholder impact assessments and readiness evaluations.
• Collaborate with training teams to develop communication and training programs.
• Monitor adoption metrics and implement corrective actions as needed.
• Promote sustainable change and ensure long-term integration into business operations.

Quality Assurance & Governance

• Establish quality standards and project governance processes.
• Ensure compliance with organizational policies, security requirements, and best practices.
• Support continuous improvement initiatives across project delivery methodologies.

Risk Management

• Identify project and organizational risks.
• Develop mitigation plans and corrective actions.
• Escalate critical issues appropriately and provide recommendations for resolution.

Business Case Development

• Assist with the development of project charters, business cases, and implementation roadmaps.
• Support project prioritization and resource planning activities.

Documentation & Reporting

• Maintain comprehensive project documentation throughout the project lifecycle.
• Prepare executive-level reports, dashboards, and presentations.
• Facilitate weekly status meetings and project governance reviews.

Minimum Education & Experience Requirements

Required

• Bachelor’s degree in Business, Information Technology, Management, Organizational Development, or a related field.
• Minimum of 5 years of project management experience supporting technology, business transformation, or enterprise implementation initiatives.
• Experience leading organizational change management activities within large or matrixed organizations.
• Experience coordinating cross-functional teams and managing multiple concurrent projects.
• Strong understanding of project management methodologies and lifecycle management.

Preferred

• Experience supporting technology projects within professional services, legal, financial, healthcare, or similarly regulated industries.
• Experience managing enterprise software implementations and process improvement initiatives.
• Experience with project portfolio management and governance frameworks.

Special Requirements

• Ability to travel periodically to regional offices or project locations as needed.
• Change management certification preferred, including:
  • Prosci Change Management Certification
  • Certified Change Practitioner (CCMP)
  • Equivalent organizational change management credentials
• Project management certification preferred, including:
  • Project Management Professional (PMP)
  • Certified Associate in Project Management (CAPM)
  • Equivalent project management credentials

Knowledge, Skills, and Abilities

• Strong knowledge of project management methodologies, tools, and best practices.
• Practical experience applying organizational change management frameworks such as ADKAR.
• Excellent business requirements gathering and stakeholder interviewing skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Advanced organizational and project planning skills.
• Ability to manage competing priorities and multiple deadlines.
• Strong written, verbal, and presentation communication skills.
• Ability to influence and drive adoption across diverse stakeholder groups.
• Experience facilitating meetings, workshops, and training initiatives.
• Proficiency with:
  • Microsoft Project
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Visio
  • Microsoft PowerPoint
  • Collaboration and project management platforms
• Strong documentation and reporting skills.
• Ability to work independently while collaborating effectively within team environments.

Additional Desired Characteristics

• Experience supporting enterprise digital transformation initiatives.
• Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
• Experience managing vendor relationships and third-party implementation partners.
• Knowledge of process improvement methodologies and business process optimization.
• Experience developing executive-level presentations and communications.
• Demonstrated success driving user adoption and organizational readiness.

Work Environment

• Hybrid or remote work environment depending on organizational needs.
• Regular interaction with business leaders, technical teams, vendors, and end users.
• Occasional travel to regional offices or project sites may be required.
• Fast-paced environment requiring effective prioritization and adaptability.
• Standard business hours with occasional extended hours during critical project phases.