This position provides clerical and customer service support to the claims division by reviewing documents, assisting customers, and maintaining accurate claim records. The work helps ensure that claims are processed correctly and that claimants and retailers receive clear guidance. As a Clerical Assistant 2, you will perform the following duties:
- Customer Support: Respond to phone and email inquiries by reviewing guidelines and providing information to assist claimants and retailers
- Claim Processing: Review claim forms, verify required information, and enter approved claims into the back office system
- Ticket Review: Check damaged, non winning, or out of state tickets, generate letters, and log information as required
- Retailer Assistance: Help retailers understand claim procedures, review field paid claims, and resolve issues using system records
- Record Management: Scan tickets, maintain ID verification data, update records, and log certified mailings
- Payment Verification: Review weekly paylists, confirm accuracy of prize amounts, and forward completed lists for supervisor review
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week.
- Work hours are 8:00am to 4:00pm, Monday-Friday, with a 30-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Graduation from high school: or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions.
Preferred (not required) Qualifications:
- Previous customer service experience.
- Previous call center experience.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.