Surgical Services Medical Secretary
Be the heartbeat behind a high-performing surgical team.
Why This Role Stands Out
If you thrive in a fast-paced environment, love staying organized, and enjoy supporting both physicians and patients behind the scenes, this is your opportunity to make a real impact. In this role, you’ll serve as the central hub for surgical scheduling, communication, and office operations—helping ensure each day runs smoothly from start to finish.
Schedule & Work-Life Balance
- Monday–Friday | 8:00 AM – 4:30 PM
- No call. No holidays.
- Occasional Sunday coverage to support team vacations and time off
Your Impact
You’ll play a critical role in supporting surgical services by:
- Scheduling all surgical cases for Presbyterian (PUH) and Montefiore (MUH)
- Coordinating procedures across auxiliary, non-anesthesia departments
- Ensuring seamless communication between physicians, OR teams, and support departments
What You’ll Do
Surgical Scheduling & Coordination
- Maintain and manage the operative schedule with accuracy and efficiency
- Communicate all OR schedule updates to physicians, departments, and leadership
- Confirm surgeon schedules, case times, and departmental availability
Administrative & Office Support
- Provide high-level secretarial support to physicians and key personnel
- Manage appointments, files, and documentation with precision
- Utilize scheduling systems, word processing, and office equipment effectively
Billing & Financial Accuracy
- Enter and reconcile patient charges accurately
- Review daily revenue reports for completeness
- Prepare and distribute monthly statistics
Documentation & Reporting
- Maintain organized and accessible records and procedural documentation
- Compile and share reports and data as requested
- Communicate challenges and solutions proactively
Customer Service & Communication
- Deliver exceptional service to patients, physicians, and team members
- Answer calls professionally, document messages accurately, and route inquiries appropriately
- Maintain strict confidentiality and uphold service excellence standards
Teamwork & Leadership
- Collaborate across multidisciplinary teams
- Step in to support operations in the absence of team members
- Maintain strong communication and assist coworkers as needed
What You Bring
- Strong organizational and time management skills
- Exceptional attention to detail and accuracy
- Professional, patient-focused communication style
- Ability to prioritize and multitask in a fast-paced environment
- Proficiency with scheduling systems, office technology, and documentation
What Success Looks Like
- Smooth, efficient surgical scheduling operations
- Accurate billing and reporting
- Positive experiences for physicians, patients, and team members
- A well-organized office environment that keeps everything running seamlessly
Why Join Us?
You’ll be part of a collaborative, mission-driven team where your work directly supports patient care and surgical excellence. Your ability to keep operations running behind the scenes makes a meaningful difference every day.
- High school diploma or equivalent.
- 1-2 years secretarial experience preferably in a health care setting or completion of an accredited secretarial school and 6-12 months experience required.
Accurate typist and ability to use transcription machine. Word processing and PC experience required. Good command of the English language with specific knowledge of punctuation, spelling, etc. and ability to compose letters and memoranda of a routine nature required. Manuscript typing desired. Knowledge of medical terminology preferred. Problem solving ability - knowledge of function of the department and the responsibilities of personnel. Requires judgment to recognize problems which should be referred to staff physicians or supervisor.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran