UPMC is hiring a Systems Analyst-Senior! This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. If you are a motivated self-starter analyst with knowledge of retail pharmacy operations, and IT knowledge APPLY NOW!
Work Location: Hybrid. It will require onsite 3-4 days per month and more days over 2–3-week period during the month of October go live.
Work Hours: Mon-Fri standard business hours and on call rotation for evenings /weekends.
As part of the UPMC Bridges Epic Transformational Project, this role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization.
Responsibilities:
- Epic application configuration, understanding system integrations, technical system and workflow analysis, self-development and continuous self-study.
- Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
- Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
- SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
- Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
- Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
- Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
- Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
- Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
- Typically has 5+ years' experience with modern technology and application support through education or practical experience.
- Highly driven and self-motivated to exceed expectations.
- Ability to work independently and in a team-based environment.
- Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Top Skills Needed:
- In depth analytical skills, motivated self-starter
- Knowledge of retail pharmacy operations
IT background understanding system development lifecycle
Preferred:
- Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified.
- Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech or Pharmacy supervisor.
- Current or past UPMC employee or contractor.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran