Tourist Information Counselor

Share your passion for Pennsylvania as a Tourist Information Counselor with the Department of Transportation. This role allows you to welcome travelers, answer questions, and provide important resources that shape their plans. You will support tourism efforts and help maintain smooth operations at the Welcome Center. Become part of a dynamic environment where every interaction makes a difference.

This position provides guidance, information, and support to visitors at Welcome Center facilities while helping maintain smooth operations. As a Tourist Information Counselor, you will perform the following duties:

• Customer Service: Assist travelers with directions, lodging information, and details about Pennsylvania attractions
• Tourism Support: Participate in outreach activities such as travel shows, special programs, and partnerships with tourism agencies
• Center Operations: Open and close the Welcome Center, maintain displays, stock materials, and keep the facility orderly
• Information Management: Prepare daily reports, update literature inventories, and maintain accurate visitor information
• Problem Solving: Respond to unexpected issues, contact appropriate personnel, and take action to resolve routine concerns
• Safety Awareness: Follow safety procedures, report hazards, and stay alert to protect yourself, coworkers, and visitors

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• Shifts vary and working hours are based on operational need. 
• On call shifts can range from 7:00 AM to 7:00 PM, 7 days per week, (temporarily hours are 9:00 AM to 5:30 PM).
• Telework: You will not have the option to telework in this position. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be willing and able to work in and commute to Delaware County PennDOT Welcome Center: I-95 North: I-95 northbound, 1/2 mile north of PA/DE border, Linwood. 
• You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week.  Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public. 
• High school diploma or equivalent.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.  
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.